Secret Hopper

Mystery Shopping and Consulting for Craft Beer Businesses


First Brewery to Earn Secret Hopper's Excellence in Customer Experience Award

Flying Dog - First Brewery to Earn Secret Hopper's Excellence in Customer Experience Award

Norfolk, Virginia - April 23, 2018 

Secret Hopper announced Flying Dog Brewery of Frederick, Maryland as the first brewery in the United States to earn their Excellence in Customer Experience Award. The Secret Hopper Excellence in Experience Award recognize craft beer businesses that truly succeed in creating an overall elite experience for their guests. Craft beer businesses that average a score of 90/100 over three consecutive months of Secret Hop mystery shop visits are awarded this certification. This certification lets craft beer drinkers know prior to even walking through a brewery's doors that this business has a proven track record of creating a world class destination complete with an extraordinary atmosphere and outstanding customer experience.

Secret Hopper

Secret Hopper is a mystery shopping service for craft beer businesses that is helping breweries nationwide monitor their tasting room, increase their in-house revenues, create more repeat customers, and find new ways to differentiate in as the craft beer industry continues to soar past 6300 breweries. World class beer deserves a world class customer experience and Secret Hopper is helping breweries maximize this. For more information, please visit www.SecretHopper.com 

Please contact Andrew Coplon at andrew@secrethopper.com with any comments, questions, or media requests.

 
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