So Clean Toilet

My son and I recently visited Coastal Fermentory Uptown, and he commented:

"This is a so clean toilet. I can see it shining so bright. I don't even have to wipe it."

What's the best review a customer has left you?

More importantly, how are you getting customer feedback?

The odds are your guests aren't telling you everything. Your best regulars may be pretty open with you, but they're the ones intentionally choosing to visit regularly. It's not as likely that a first-time guest or someone visiting from out of town will feel comfortable sharing negative, or even positive, feedback about their experience.

However, getting feedback from your guests doesn’t have to expensive or hard. Here are easy to implement strategies on how to collect guest feedback.

And in case you’re interested. most breweries are doing a pretty good job of keeping their restrooms clean. According to Secret Hopper data, 56% receive the very clean rating, while another 42% get deemed clean, resulting in 98% of brewery bathrooms from the study being clean or better.

If you found this article helpful, please share it with someone who’d also find value. Thank you for reading.

The data was collected from a set of 1398 unique taproom visits from January 1, 2024 to August 23, 2025. Each tab represents 2 guests and includes tax and tip.