Taking a Bad Taproom Experience and Making it Awesome

Even the best businesses have bad days. It is important that you not only provide your team with the tools to offer engaging taproom visits, but also the strategies to create a world-class experience when things go wrong. They won’t remember the negative. They will have a deeper connection with your brewery because of how they were wowed by your staff.

Andrew CoplonMarch 7, 2024customer experience, customer service, hospitality, problem solving, empathy, taproom, taproom staff, training

You Have All This Taproom Data, Now What?

Through data, you have the power to better understand guests’ expectations, maximize the workplace for your staff, and help create brewery experiences that equally make beer drinkers crave more of your brand and increase your employees’ satisfaction.

Andrew CoplonAugust 26, 2022taproom staff, customer experience, data, taproom experience, taproom technology, training

Secret Blogger