Even the best businesses have bad days. It is important that you not only provide your team with the tools to offer engaging taproom visits, but also the strategies to create a world-class experience when things go wrong. They won’t remember the negative. They will have a deeper connection with your brewery because of how they were wowed by your staff.
Read More2024 Taproom Staff Motivation Metrics
Read MoreJoin us for a deep dive into flight and to go beer trends from 2018 to 2022.
Read MoreIt’s been 5 years since we first analyzed data on the impact of encouraging beer to go in taprooms. In 2018, we discovered that taproom staff were encouraging beer to go on 19% of visits. When they did not suggest it to a guest, the customer only made a to go purchase on their own 9% of the time. However, when staff did suggest it, the guest made the additional purchase 49% of the time. A guest was also an astonishing 408% more likely to purchase to go when asked vs visits when they were not asked. So, in 2023, what progress have we made with to go beer?
Read MoreBeginning a taproom visit with a “hello” and ending it with “thank you'“ can increase how much a guest spends and help build deeper relationships.
Read MoreWhen working with breweries nationwide, we collect data that helps better the level of service and build more meaningful connections. Through this, we wanted to see what the top contributing factors to experiences where taproom staff truly wow the guest. Upon analyzing these high engagement experiences, we discovered 5 behaviors that are found in over 96% of the these visits.
Read MoreEminem may not have known it, but he was onto something. Introducing yourself to your audience goes a long way and can help build deeper connections. Not only does it have the potential to propel you to a (controversially) successful career writing hit songs like “Lose Yourself” and “Without Me,” but offering your name will put you on the path to higher tabs, greater tips, and a busier taproom.
Read MoreI'm guilty of it, too. Host a to go beer competition. Reward a team member with the highest tip percentage. Offer a prize to the person that does ABC or XYZ. Often, we focus on rewards, recognition, and opportunity as prime motivators. But how about using progress?
Read MoreJoin us for an interactive workshop designed to help you generate new and creative events to host in your taproom.
Read MoreJust like each guest, all of your staff require a unique experience. As brewery owners and managers, it is your responsibility to understand their needs, their goals, and how you can form a partnership of beautiful employment.
Read MoreI bet your brewer’s setup cost quite a pretty penny, and that they’re regularly investing in quality control measures to put out the best possible beer. If you’re not treating your taproom with the same level of respect, then you could be serving your guests that buttery popcorn-esque experience without evening knowing it.
Read MoreThrough data, you have the power to better understand guests’ expectations, maximize the workplace for your staff, and help create brewery experiences that equally make beer drinkers crave more of your brand and increase your employees’ satisfaction.
Read MoreHow much staff do you have in your taproom? How many of those are rockstars? You know, those who crave building relationships with each guest that walks through your doors and bleed your beer out of their veins. These rockstars consistently see higher tabs, know their guests on a first-name basis, and are simply motivated to be awesome. Working hard isn’t something they think about, they just do it.
Read MoreAs taproom managers and owners, it’s important that you understand why your staff is working at your brewery. Unfortunately, in most cases, these questions aren’t being asked. By not asking these basic questions, we are preventing ourselves from understanding the “why” and ultimately unable to successfully answer the “how can we best motivate our team” question.
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